REFUND POLICY

🔁 Refund and Return Policy

1. Customized Products – No Right of Return
All our products are made-to-order and personalized according to the customer’s selection. For this reason, we do not accept returns for reasons such as change of mind, errors in design or size selection, or any causes not attributable to product defects.

This policy complies with Article 103 of the Spanish General Law for the Defense of Consumers and Users, which excludes the right of withdrawal for goods made to the consumer's specifications.

2. 30-Day Guarantee for Damage or Defects
If your product arrives damaged or has a manufacturing defect, you have 30 calendar days from the date of receipt to request a return or replacement at no additional cost.

To do so, you must send visual proof (photos and/or videos) to our customer service email: pokepikaus@gmail.com. We will evaluate your case within a maximum of 5 business days.

3. Returns are not accepted in the following cases:

  • Damage caused by the customer (misuse, improper washing, etc.)

  • Subjective dissatisfaction with the chosen design

  • Incorrect size selected by the customer

  • Discounted or limited-edition items

4. Return Process (if applicable)
If your return is approved, we will provide a return label and instructions for shipping. Refunds will be processed within 5 to 10 business days after we receive the returned product.

5. Address Changes
If the customer provides an incorrect address and the package cannot be delivered, no refund will be issued unless the product is returned to our warehouse in perfect condition. It is the customer's responsibility to ensure shipping details are accurate.

6. Contact
For any questions, claims, or warranty requests, feel free to contact us at:
📧 pokepikaus@gmail.com